By Top Management:
"Tom has shown his leadership since joining the company. He immediately studied and analyzed the major issues within the department and evaluated the skills of his engineering staff. He quickly moved to realign the structure of the department by establishing a project management capability and separate software and hardware staff. He has worked diligently to develop the development disciplines in his engineers to improve productivity and quality. A new development process has been established within the Division...... He is a person of his word and takes the completion of commitments as a personal value. He has lead by example. Furthermore, Tom adds to the decision-making function of the division by contributing his knowledge and experience. He completely supports Division level decisions even when they may not match his position. Within our business area, Tom quickly gained the respect of the (global) BA R&D management team and has established himself as a major force in our overall technical direction."

By the Division Quality Assurance Internal Auditor
@ Annual ISO 9001 Audit of the new Development Process:
"Much improvement was noticed since the Internal Audit from last year. The department is much more organized and there is now a departmental infrastructure in place, which facilitates the design of products and covers all aspects of design. As a result, job roles and responsibilities are clear and understood by the employees throughout the department. Documentation and record keeping has also greatly improved. The Development process used to Develop the 1500R was the most comprehensive design effort to date. Interestingly, it was also the fastest from start to finish. The Process used to Design the 1500R should be used on all other new designs as quickly as possible. Each new project will bring forth added improvement as the process is fine-tuned."

By the Division Lead Design Engineer:
"I have reviewed your plan and have no improvements to suggest. This is a very positive change in the way that Development operates. For a long time we have talked about how we should be doing this very thing. It is comforting that we are finally acting on these kinds of ideas. I think you are doing an excellent job!"